Vision & Values

At Compass, we are passionate about the business of higher education. Since our formation, our vision has been to assist universities to enhance the student experience with online learning programs that demonstrate academic excellence, meet students’ high expectations, and deliver a quality learning experience.

Core Values

Our professional team holds these core values.

Performance

“When performance exceeds ambition, the overlap is called success.”
— Cullen Hightower

Thrives in a performance-based environment
Exhibits competitive spirit
Focuses on achievement
Desires to win
Loves to be measured

Ownership

“Let’s make a dent in the universe.”
— Steve Jobs

Takes ownership
Takes initiative to resolve problems
Holds self accountable
Maintains internal locus of control
Demonstrates “can-do” attitude

Service

“Life’s most persistent and urgent question is, What are you doing for others?”
— Martin Luther King, Jr.

Demonstrates spirit to serve
Anticipates the needs of others
Desires to help others
Listens actively
Finds joy in serving others
Cares about solving other people’s problems

Solutions

“We can’t solve problems by using the same kind of thinking we used when we created them.”
— Albert Einstein

Embraces innovation
Thinks out of the box
Not satisfied with the status quo
Generates new ideas
Demonstrates innovative thinking
Always looking for a better way
Gets to the root cause of problems
Involves others in finding a solution

Collaboration

“Never doubt that a small group of committed people can change the world. Indeed it is the only thing that ever has.”
— Margaret Mead

Values collaborative relationships
Values others’ perspectives
Leads by influence
Recognizes the strengths of others

Learning

“Education is, not a preparation for life; education is life itself.”
— John Dewey

Pursues learning
Demonstrates curiosity
Has ability to seek knowledge to better perform
Always wants to develop
Always asking questions

Service Standards

We make decisions and act by first considering these service standards.

Integrity

“Never give in except to convictions of honor and good sense.”
— Winston Churchill

Adhere to ethical standards of behavior
Practice honesty
Assure confidentiality of private information
Secure all sensitive information
Follow through with commitments
Provide full disclosure
Set realistic expectations
Maintain reliable systems and processes

Courtesy

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou

Listen first
Communicate timelines and expectations
Implement user-friendly processes
Conduct smooth hand-offs
Use proper etiquette and demonstrate professionalism in all matters
Practice diplomacy
Own the issue
Respond within appropriate timeframes
Exercise patience
Deliver value with our partner’s best interest top of mind

Quality

“Quality is not an act, it is a habit.”
— William A. Foster

Exhibit competence and professionalism at unparalleled levels
Provide accuracy in all matters
Commit to excellence
Perform quality reviews before release of materials

Efficiency

“Efficiency is doing better what is already being done.”
— Peter Drucker

Do it right the first time
Manage time and resources wisely
Execute smooth, seamless processes
Innovate and automate
Prioritize tasks
Plan ahead
Commit to deadlines
Respond in a timely manner
Keep it simple