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We work hard to establish a dynamic and pedagogically effective online classroom. Ineffective or non-existent support systems can quickly offset that hard work and turn the virtual learning environment from dynamic to frustrating. From the establishment of helpdesk services, to getting the learning management system to communicate with the student information system, to the effective reporting of academic outcomes, there are many backroom systems and processes that must work well together.
Many times Compass works within the institution’s existing infrastructure to make these systems more effective. At times, Compass augments the institution’s systems in order to provide basic or enhanced levels of service. In either case, Compass ensures that faculty, students, and administrators are surrounded with a robust and easy-to-access support system, including faculty and student orientation, a 24/7 helpdesk, and online bookstore. Our staff operates on a first-name basis with you, providing technical support, hands-on troubleshooting, and instant advice on a range of technical or design issues. We handle all the logistics so your faculty can focus on teaching and your students can focus on learning.
We understand that our academic partners need consistent, dependable service with very little downtime so that the faculty and the students will be happy with their online learning experience. Our partners also want innovation – new experiences, new ideas and new interactions so that the learning experience can be optimal.
Compass’ core marketing, recruitment, retention, and [...]
Students commonly work in online courses that use an asynchronous teaching style, providing scheduling convenience for learning activities. As such, support hours should expand to align with this reality. When expanded support hours are available, studies suggest that more support calls are made after the standard Monday-Friday, 8-5 period, validating the need for expanded technical [...]
