Student Retention
How can you keep what you worked so hard to get?
Retention has become a matter of national policy, accreditation performance, and ranking criteria. High graduation rates signal an institution that is accomplishing its mission. Students are more satisfied with their experience, loan default rates plummet, and program financial performance soars when retention increases.
Without fail, our partners experience significant, sometimes astounding, increases in retention and graduation rates. Course-to-course retention is routinely above 95%, and graduation rates are routinely above 70% at the graduate level. This success is partly due to a higher percentage of qualified students and exceptionally well-designed courses. Retention success begins with effective marketing and recruiting. All incoming students are assessed using a Learning Preparedness Assessment℠. Those who are weak are provided remedial help and consistent support. Students thirst for pedagogical and technological proficiency in classroom design, and when they find it, they are excited to continue.
Another critical factor is the assignment of retention specialists to each student. We understand that even highly qualified students need someone to reach out across the miles to meet their logistical needs and keep them connected. The personalized attention we deliver ensures that students do not get behind, that they find the proper help when they do face hurdles, and that they re–enroll when the time comes. Retention is thus a science and an art. The science is maintaining a student support timeline, conducting the Learning Preparedness Assessments℠, and targeting only students who will succeed. The art is in the caring, personal, and proactive approach that our retention specialists take when working with your students.
“We have seen higher retention and graduation rates in our online programs – and the student satisfaction scores in key measures are equal to, or better than, our on-campus programs.”
–Nelson Vincent, EdD
Associate Dean, College of Education, Criminal Justice, and Human Services
University of Cincinnati


